IMAN CLEANING SERVICE LLC SERVICE AGREEMENT
Effective Date: June 6, 2026
Company: Iman Cleaning Service LLC
Client: The person booking, scheduling, purchasing, or receiving services
By booking, scheduling, purchasing, or receiving services from Iman Cleaning Service LLC ("Company"), the Client agrees to the following Terms and Conditions.
1. Services
The Company provides residential and commercial cleaning services, including but not limited to standard cleaning, deep cleaning, move-in cleaning, move-out cleaning, Airbnb turnover cleaning, office cleaning, window cleaning, and related cleaning services.
The scope of work shall be limited to the services outlined in the estimate, invoice, booking confirmation, or written agreement.
2. Full Payment Requirement
Payment of 100% of the total service price is required to secure an online appointment.
The appointment is not confirmed until the full payment has been successfully received.
3. Cancellation Policy
If the Client cancels less than 48 hours before the scheduled appointment, 25% of the total service price is non-refundable.
If the Client cancels more than 48 hours before the scheduled appointment, no cancellation fee will apply.
4. Rescheduling Policy
Rescheduling requests made more than 48 hours before the appointment will be accommodated at no additional charge, subject to availability.
Rescheduling requests made less than 48 hours before the appointment are not guaranteed and are subject to Company availability.
If a late rescheduled appointment is later cancelled, 25% of the total service price remains non-refundable.
5. Payment Terms
Online appointments require 100% payment before the appointment is confirmed.
Additional labor or services are never charged without the Client’s approval and must be paid before the additional work begins unless otherwise agreed in writing.
Failure to make payment when due may result in collection efforts and additional fees permitted by law.
6. Estimates and Price Adjustments
All estimates are based on information provided by the Client.
The Company reserves the right to adjust pricing if:
- the property size differs from what was disclosed;
- additional rooms or areas are discovered;
- excessive dirt, buildup, pet hair, clutter, or other conditions require additional labor;
- the actual condition of the property differs materially from photographs, videos, or descriptions provided by the Client.
The Company may pause or discontinue service until revised pricing is approved.
7. Access to Property
The Client agrees to provide safe and timely access to the property at the scheduled appointment time.
If the Company is unable to access the property due to lockouts, missing keys, incorrect access information, or the Client's absence, the appointment may be canceled or rescheduled and 25% of the total service price may remain non-refundable.
Additional fees may apply.
8. Client Responsibilities
The Client agrees to:
- provide accurate information regarding the condition of the property;
- provide access to running water and electricity;
- secure pets;
- secure valuables and important documents;
- remove excessive clutter that would interfere with cleaning.
Failure to satisfy these requirements may result in additional charges, modification of services, rescheduling, or cancellation.
9. Condition of Property
The Client agrees to accurately disclose any conditions that may affect the cleaning service, including but not limited to:
- excessive clutter;
- hoarding conditions;
- mold;
- pest infestations;
- human or animal waste;
- smoke damage;
- biohazards;
- construction debris;
- unsafe environments;
- any condition requiring specialized cleaning procedures.
If the actual condition of the property differs materially from information provided during booking, the Company reserves the right to:
- adjust pricing;
- modify the scope of work;
- reschedule the appointment;
- refuse service;
- cancel the appointment.
If the Company determines that the property presents safety concerns, health hazards, or conditions outside the Company's normal cleaning scope, service may be refused or terminated immediately.
Deposits remain subject to the cancellation and rescheduling policies.
10. Clutter Policy
Excessive clutter must be removed before the scheduled cleaning appointment.
The Company reserves the right to charge additional fees, exclude certain areas from service, reschedule the appointment, or cancel service if excessive clutter prevents normal cleaning operations.
11. Pet Policy
Clients must secure aggressive or disruptive pets before service begins.
The Company reserves the right to refuse service if pets create unsafe working conditions.
Additional charges may apply for excessive pet hair, pet waste, or pet-related cleaning conditions.
12. Arrival Window
The Company provides estimated appointment times only.
Actual arrival times may vary due to traffic, weather, prior appointments, emergencies, staffing issues, or other circumstances beyond the Company's control.
Such delays shall not constitute a breach of this Agreement.
13. Limitations of Cleaning Services
The Company does not guarantee removal of:
- permanent stains;
- rust stains;
- hard water stains;
- mold staining;
- paint stains;
- odors;
- smoke damage;
- pet odors;
- discoloration;
- wear and tear.
Cleaning services improve cleanliness but do not restore damaged surfaces or materials to new condition.
14. Pre-Existing Damage
The Company shall not be responsible for damage resulting from:
- existing damage;
- normal wear and tear;
- improperly installed fixtures;
- loose tiles;
- loose flooring;
- loose countertops;
- damaged blinds;
- aged or brittle materials;
- manufacturer defects;
- deteriorated caulking or grout.
The Company may document pre-existing damage before, during, or after service.
15. Valuables
The Client is solely responsible for securing:
- cash;
- jewelry;
- firearms;
- collectibles;
- electronics;
- important documents;
- other valuables.
The Company shall not be liable for loss or damage to unsecured valuables.
16. Photography and Documentation
The Client authorizes the Company to take photographs and videos before, during, and after service for:
- quality assurance;
- documentation of property condition;
- training purposes;
- insurance claims;
- dispute resolution.
Such documentation may be used as evidence in any dispute, claim, chargeback, insurance matter, or legal proceeding.
17. Satisfaction Guarantee
If the Client believes an area covered by the agreed scope of work was missed, the Client must notify the Company within 24 hours of service completion.
The Company shall be given a reasonable opportunity to inspect and, if appropriate, re-clean the affected area.
The Client agrees that a re-clean shall be the exclusive remedy for cleaning-related complaints.
Refunds are not guaranteed and are issued solely at the Company's discretion.
18. Damage Claims
Any claim for property damage must be submitted in writing within 24 hours of service completion.
The Client must provide:
- photographs;
- description of the alleged damage;
- reasonable access for inspection.
Failure to report alleged damage within 24 hours constitutes a waiver of the claim to the fullest extent permitted by law.
19. No Chargeback Agreement
The Client agrees not to initiate a chargeback, payment dispute, or payment reversal without first contacting the Company and providing a reasonable opportunity to resolve the matter.
The Client remains responsible for payment for all services rendered.
If the Company prevails in a chargeback dispute, the Client agrees to reimburse any fees, collection costs, administrative costs, attorney's fees, and expenses incurred by the Company to the extent permitted by law.
20. Limitation of Liability
To the fullest extent permitted by law, the Company's total liability for any claim arising out of or relating to services provided shall not exceed the amount paid by the Client for the specific service giving rise to the claim.
Under no circumstances shall the Company be liable for:
- consequential damages;
- incidental damages;
- special damages;
- lost profits;
- lost income;
- emotional distress;
- business interruption;
- indirect damages.
21. Safety and Right to Refuse Service
The Company reserves the right to refuse, discontinue, or cancel service at any time if cleaners encounter:
- unsafe working conditions;
- harassment;
- threatening behavior;
- illegal activity;
- hazardous materials;
- aggressive animals;
- conditions that pose a risk to health or safety.
In such cases, the Company may leave the premises immediately and no refund shall be owed.
22. Force Majeure
The Company shall not be liable for delays, cancellations, or inability to perform services due to circumstances beyond its reasonable control, including but not limited to weather, natural disasters, government actions, transportation issues, labor shortages, emergencies, power outages, or other unforeseen events.
23. Governing Law
This Agreement shall be governed by and interpreted in accordance with the laws of the State of New York.
24. Attorney's Fees and Collection Costs
To the extent permitted by law, the Client agrees to reimburse the Company for reasonable attorney's fees, court costs, collection costs, and related expenses incurred in collecting unpaid balances or enforcing this Agreement.
25. Severability
If any provision of this Agreement is found unenforceable, invalid, or unlawful, the remaining provisions shall remain in full force and effect.
26. Entire Agreement
This Agreement constitutes the entire agreement between the Client and the Company and supersedes all prior discussions, representations, estimates, or understandings.
Client Acknowledgment
I have read, understood, and agree to the Iman Cleaning Service LLC Service Agreement.