SMS Terms and Conditions

1. Scope and program description

These SMS Terms and Conditions ("SMS Terms") govern text messages sent by or on behalf of Iman Cleaning Service LLC ("Iman Cleaning," "we," "us," or "our") through the Iman Cleaning Customer Care and Service Updates program and the separately optional Iman Cleaning Offers marketing program. They supplement our Privacy Policy.

Program messages concern cleaning services that you request or an active customer relationship with us. They may include:

• quote confirmations, secure quote links, and quote-status updates;
• appointment availability, selection, and booking confirmations;
• booking-deposit, payment-status, receipt, and invoice information;
• appointment reminders and service-related questions;
• rescheduling, cancellation, refund, and booking-status updates; and
• responses to customer-care or support requests.

The Customer Care and Service Updates program is intended for transactional messages, not advertising or telemarketing. Consent to that program does not authorize promotional texts. The separately optional Iman Cleaning Offers program may include cleaning offers, seasonal promotions, discounts, and rebooking reminders. It requires a distinct affirmative marketing choice and may send up to four marketing messages per month using automated technology.

Program messages are informational. Unless a change is expressly confirmed through our booking system or another authorized written record, a text message does not replace or amend an accepted estimate, Service Agreement, payment term, appointment record, or cancellation policy.

2. How you consent

You enroll only when you affirmatively request or agree to receive text messages. Examples include checking an unchecked SMS-consent box and submitting the related form, expressly asking us by telephone, email, chat, or another channel to text you, or initiating a text conversation and requesting a response.

Merely giving us a telephone number does not, by itself, authorize recurring automated text messages. Each website SMS option is unchecked by default. By selecting an option and submitting the form, you authorize Iman Cleaning and communications providers acting for us to send the messages described beside that option to the mobile number you identify. Marketing consent is separate from customer-care consent, is not a condition of requesting a quote or purchasing service, and does not authorize marketing by another company.

These SMS Terms do not expand the specific consent disclosure shown when you enroll. If that disclosure authorizes a narrower category of messages, the narrower disclosure controls.

Consent to receive text messages is not a condition of purchasing cleaning services. You may request service and communicate without SMS by emailing Info@imancleaningservice.com or calling 929-232-1930.

3. Message frequency and timing

Customer-care message frequency varies according to your requests, quotes, bookings, and interactions with us. A typical quote or booking may generate a quote link, a booking or payment confirmation, up to two appointment reminders, and additional messages when you contact us or change, reschedule, or cancel a booking. You may receive more messages if you request multiple quotes, make multiple bookings, or continue a support conversation.

If you separately enroll in Iman Cleaning Offers, you may receive up to four marketing messages per month.

We do not guarantee a particular number or delivery time. Longer messages or messages containing links may be delivered as more than one SMS or MMS segment by your carrier.

4. Message and data charges

Iman Cleaning does not charge a separate fee to participate in this SMS program. Standard message, data, roaming, and other wireless-carrier charges may apply under your mobile plan. Contact your carrier for information about your plan and charges.

5. Opting out and revoking consent

You may revoke SMS consent at any time. Reply STOP to a program message, or use any other words that reasonably communicate that you no longer want text messages. Examples include CANCEL, END, QUIT, UNSUBSCRIBE, REVOKE, and OPT OUT. STOP is not your only option.

You may also opt out by emailing Info@imancleaningservice.com or calling 929-232-1930 and clearly asking us to stop texts. If you contact us from a different number, identify the mobile number to be removed.

We process valid requests as soon as practicable and no later than the time required by applicable law. We may send one non-promotional message confirming your opt-out. After that confirmation, we will not send further program texts unless you provide fresh affirmative consent. Where supported, you may reply START to enroll again. If you initiate a new text conversation after opting out, that authorizes only replies reasonably related to your new request; it does not by itself reenroll you in recurring automated program messages.

Opting out of SMS does not cancel a quote, appointment, cleaning service, payment obligation, or cancellation policy. It also does not prevent us from using email, telephone calls, or another lawful method to communicate about an active request or transaction.

6. Help and customer support

Reply HELP to a program message. If you do not receive a response, email Info@imancleaningservice.com or call 929-232-1930.

SMS is not an emergency service. For an urgent appointment change, call us directly. For an emergency, contact the appropriate emergency service.

7. Your mobile number and number reassignment

By enrolling, you represent that you are the subscriber or an authorized user of the mobile number you provide and that you are authorized to consent to messages at that number. Do not provide another person's number without permission.

If your number changes, is reassigned, or is no longer under your control, reply STOP before losing access or promptly notify us by email or telephone. If you receive a message intended for someone else, reply STOP or tell us it is a wrong number so we can suppress further texts.

8. Delivery and carrier limitations

Delivery depends on your carrier, device, network availability, and systems outside our control. Messages may be delayed, blocked, duplicated, or not delivered. Program availability and supported carriers may change. Wireless carriers are not liable for delayed or undelivered messages.

Do not assume that an appointment is confirmed, changed, or canceled only because you sent a text or did not receive one. Contact us if you need confirmation.

9. Privacy, service providers, and security

We use your mobile number, message content, delivery information, opt-in or opt-out status, and related metadata to send, document, secure, and support program communications. Communications, hosting, security, and other service providers may process this information for us to operate the program. Wireless carriers and their providers also process messages as part of delivery.

We do not sell mobile opt-in information or share your mobile number or SMS consent with third parties or affiliates for their own marketing or promotional purposes. For more information about our data practices, see our Privacy Policy.

SMS is not guaranteed to be secure. Do not send full payment-card numbers, Social Security numbers, government identification numbers, passwords, security codes, or other highly sensitive information by text. Use the secure pages we provide to enter payment information, and protect quote, invoice, and booking-management links from unauthorized access.

10. Eligibility

This program is intended for individuals who are at least 18 years old or the age of legal majority where they live. If you are not legally able to consent, do not enroll without authorization from a parent or legal guardian.

11. Changes or discontinuation

We may revise these SMS Terms prospectively as our services, technology, or legal obligations change. We will post the revised terms and update the effective date. When required by law, we will provide additional notice or request new consent. A revision will not retroactively expand the scope of your consent.

We may suspend or discontinue the program or a sending number. Discontinuing SMS service does not cancel an existing quote, booking, cleaning service, or payment obligation.

12. Contact us

Iman Cleaning Service LLC
Info@imancleaningservice.com
929-232-1930